Returns & Exchanges
At 99 Bikes, we want you to be 100% satisfied with your cycling gear, which is why we offer a 30-day return policy on most items to ensure you have the perfect ride. Whether you purchased a bike, apparel, or accessories, our streamlined process makes it easy to get back on the road.
Initiate Your Return
Log into your 99 Bikes account or visit our online returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Ensure the products are in their original, unused condition with all tags and packaging intact, then securely pack them to prevent damage during transit.
Ship or Drop Off
Affix your generated shipping label to the package and drop it off at any authorized courier location, or bring your items directly to your local 99 Bikes store for an immediate assessment.
Receive Refund or Exchange
Once our technicians inspect the returned gear, we will process your full refund to the original payment method or issue your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing